Updated
September 1, 2003
Gambia Tourist Support - Advert
I rung the UK desk of SNA first thing Today (Tuesday) and spoke to a very pleasant, and seemingly knowledgeable young lady, who said that the situation should be dealt with at the SNA offices in Gambia.
Sierra
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Kabs should have been told to confirm his seat 72 hours before the flight
He was certainly not told this, maybe it was in the small print - I wait to have that confirmed.
SNA
fly two schedule flights between Gatwick and Freetown each week on Mondays
and Fridays
On Mondays the 12.30 aftenoon flight is via Freetown arriving in Banjul
at 21.30pm. On Fridays the 12.30 flight is direct to Banjul arriving at
17.30pm.
A 3 month ticket costs £550 a 12 month ticket is £739, your outward seat is confirmed at the time of booking the return flight date and time should be confirmed at the Gambian offices of SNA well in advance.
Comments to GTS
The only number I can find for Sierra National Airlines
is
01293 579000
This is the UK Office of the Airline.
I briefly explained that around 20 passengers were left at Banjul Airport last night and could she give advise as to what they should do and what their position was.
She said that they should contact the SNA office in Gambia.
I said that was what Kabs would do, but that I failed to understand how the airline could get their booking so wrong, by 20 people who had paid for seats and failed to get one.
She (sorry, I didn't ask her name) said it was quite usual on schedule flights - all companies over book - Kabs should have been told and it should be in the paper work he received that flights and seats must be confirmed 72 hours before departure. Many passengers do not realise this and arrive at the airport with a valid ticket but no confirmed seat on the plane - on popular flights there simply are not enough seats and unconfirmed people are left behind.
When asked what would happen, would their be a refund or an alternative flight, she responded that that is what she would expect - "they should do something".
I said I was concerned because the same had happened to me with Redair - she said the situation was quite different Redair had collapsed, SNA were fully operational, she was sure the offices in Gambia would sort it out.
I have failed to contact Kabs by phone this morning, but he will contact me after going to the SNA booking office at Westfield Junction in Serekunda - we wait to see what will happen.
I have spoken highly of SNA in the past and this incident should be taken as a warning to passengers that there are crucila difference between schedule and holiday charter flights. Please do not be put off booking with SNA because of this but do REMEMBER TO confirm your return flight and get the confirmation in writing and ensure that you are on the boarding list.
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